Frequently Asked Questions
Is there a minimum order amount?
No order is too small.
What if the item I’m looking for is out of stock?
Out-of-stock items may take up to five business days to arrive in our store. Please call us, we are happy to check on the status of a product and guarantee it ships to you as soon as it arrives.
If I do not see the item I want online, can you order it for me?
Depending on the item, our helpful staff will attempt to find a product for you.
Do you offer products with left hand threads?
Yes, products with left hand threads can be found in our vast Product Catalog.
Can you custom make products?
While we do not have the ability to custom make products in our store, we may be able to put you in contact with a company who can.
Can you ship to APO or FPO addresses?
Yes, we are happy to ship to APO and FPO addresses. Please call us so we may verify the address to ensure proper shipping.
Nutty Bolts Return Policy
If your order does not meet your satisfaction, simply return the product within 30 days of your receipt with a photo copy of the original invoice. We accept the following shipping methods:
- Standard U.S. Postal Service® (USPS)
- United Parcel Service (UPS)
NOTE: Shipping costs are the responsibility of the customer; Nutty Bolts does not refund the cost of shipping.
Once the acceptable* product is received, Nutty Bolts will contact you to verify the following credit card information:
- Name as it appears on the credit card
- Type of credit card
- Credit card number
- Security code
Your refund will be credited back to your credit card.
NOTE: Refunds may take up to two billing cycles depending on the credit card company
Your satisfaction is our main concern; please contact at firstname.lastname@example.org or (760) 948-2658 with your questions.
Nutty Bolts gladly accepts the following returned products:
- Clean products
- Undamaged products
- Unused products
NOTE: A restocking fee may accrue.
Nutty Bolts cannot accept the following returned products:
- Stripped product
- Stretched product
- Products that are not returned in their entirety
Nutty Bolts ships anywhere within the United States using the following methods:
U.S. Postal Service® via Table Rate (i.e., Priority Mail price per pound)
UPS with your choice of the following:
- Next Day Air – Early AM
- Next Day Air
- Next Day Air Saver
- 2nd Day Air
- 3 Day Select
Products are shipped Monday through Friday, excluding Holidays.
Orders placed on in-stock items after 2 p.m. Pacific Standard Time are shipped the following business day, orders placed on out-of-stock items are shipped upon receipt.